You are allowed to check in from 14:00.
You need to check out by 12 at the day of your departure.
A code to your room and the entrance is sent to your phone on the same day as check-in.
Please note that the code sent out by Booking.com is not the code for your room and the entrance door.
If cancelled or modified up to 7 days before date of arrival, no fee will be charged.If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.
No animals and no smoking inside Citysleep. Take off your shoes in the lobby. Make sure that you let your fellow visitors sleep after 22:00.
No visitors inside the hostel after 21:00. Using sheets in the bed is mandatory, sleeping-bag without sheets is not allowed.
Restore the room as it was when you checked in:
Remove any glasses, plates etc from the room and wash them in the kitchen.
After stay cleaning is included in the price.
If you think that the room is not cleaned when you arrive, please contact us.
Leave common rooms in good contion and make sure that you haven't left anything behind in the kitchen or the bathroom. Empty the refridgerator and the spence from any of your goods.
We hope that you will enjoy your stay at Citysleep and we would love to see you as a recurring guest! Feel free to tell others about your stay if you feel satisfied with it, and please let us know if you feel dissatisfied in any way.
Lowest-Price Guaranteed applies if you are able to: Under the same month that your reservation is made, no later than 2 days before arrival can, via a link to refer us to a booking page with credit card payment on the Internet to an equivalent accommodation in the same area (in central Luleå, max 1 km from the railway station.
Equivalency accommodation means: central heated rooms, spring mattress with a mattress pad, free access to a kitchen, washing machine, wireless Internet, TV and living room. If you can find an equivalent accommodation where the above criteria are satisfied, we will refund the difference between the cost of that accommodation and your cost at Citysleep.
We handle all indentification data with outmost security, according to Swedish Law of personal identification (PUL). When you place an order with Citysleep there are a certain amount of data you need to share: name, postal adress, email adress and at invoices - your social security number. This text tells you what we do with this data.
We only need your social security number when you choose payment by invoice. We do this because we need to know who the person placing the order is.
This adress is important for us, so that we can send notifications and/or information if there might be issues with your order. We also use the email database for distributing a news letter a few times each year. No transferring of information in our database The information you share when you place an order will ONLY be used at Citysleep. We do not sell our database information to third party.
You also have the right (according to Swedish law) to ask of us what database information we have stored. If the information is either faulty or irrelevant you have the right to ask of us to correct or delete the information.
All damage made to the room or common areas will be charged to the guests invoice or credit card without further notice.
Citysleep is not (can not be held) liable for any goods, clothes, food or other things that the guest brings to the hostel.
According to the Swedish Electronic Communications Law (25 July 2003) you have the right to know whether we use data cookies on our site or not.A so called sessions cookie is saved on your computer, to be able to handle orders placed in your "Shopping cart".
CitySleep i Sverige AB
(+46)920 - 42 00 02
A hotel booking system by Happybooking AB